A Curated List of Top Marketing AI Terms

Welcome to our comprehensive Marketing AI Glossary, including a list of 40 Top AI Terms with easy-to-understand descriptions. Artificial Intelligence (AI) is no longer a futuristic concept but a marketing tool that’s shaping the way we understand and interact with our customers. We hope this Curated Guide to Marketing AI Terminology proves to be a helpful tool in your journey to leverage the power of AI in marketing.

List of Marketing AI Terms (A-G)

Advertising Bidding Algorithms: Automated systems designed to bid on advertising channels in real-time, ensuring maximum efficiency and ROI. They utilize data points such as ad performance, user behavior, and ad spend to refine the bidding process, providing competitive advantage in advertising strategies.

Ad Personalization: Refers to the process of crafting individualized ad content based on customer behavior, interests, and demographics. By leveraging AI technology, this process is automated, ensuring a more personal and engaging ad experience for each user.

AI Chatbots: Automated programs that interact with customers in real-time. Using Natural Language Processing (NLP), these chatbots can understand and respond to customer queries, improving customer experience and satisfaction.

Artificial Neural Networks (ANNs): These are data processing models inspired by the human brain’s network of neurons. ANNs learn from and make decisions based on data, proving invaluable in predictive modeling within the marketing realm.

Attribution Modeling: A strategy that determines which marketing channels are contributing to lead and sales conversions. By employing Artificial Intelligence, this process is made more accurate and efficient, identifying the most effective channels based on extensive data analysis.

Augmented Reality (AR): A technology that layers digital information onto the real world. AI-powered AR provides immersive and interactive customer experiences in marketing, driving engagement and sales.

Automated Content Creation: Generates written content for marketing purposes using AI-powered Natural Language Generation (NLG) algorithms. These algorithms can create text with human-like fluency, thereby increasing effectiveness.

Behavioral Analytics: The analysis of customer behavior data, such as browsing patterns, purchase history, and interactions. AI tools facilitate these analyses with increased accuracy and predictive capabilities, enhancing the understanding of customer behavior.

Big Data Analytics: The process of analyzing large and complex datasets to uncover patterns, trends, and insights. With the help of AI, these large datasets are processed more efficiently and accurately, making big data analytics a cornerstone of modern marketing strategies. 

Conversational AI: Conversational AI is a subset of AI that allows machines to understand and respond to human language in a conversational manner. It’s typically employed in chatbots and voice assistants, improving customer interactions and service.

Customer Relationship Management (CRM): AI technologies are integrated with CRM systems to enhance customer data analysis, predictive analytics, and automation of tasks. This leads to more effective CRM (like Salesforce) strategies and improved customer relationships.

Customer Sentiment Analysis: Involves the use of Artificial Intelligence, particularly NLP, to analyze customer feedback and determine the emotional tone behind words. It provides valuable insights into public opinion and customer satisfaction, shaping communication and product strategies.

Data Mining: The extraction of patterns from large datasets. It’s leveraged in marketing to gain insights into customer behavior and market trends, informing strategic decision-making.

Data Visualization: Presenting data in an easily understandable visual format. With AI, this process is automated and enhanced, enabling complex data to be interpreted quickly and effectively (see Tableau).

Deep Learning: A subset of machine learning that mimics the human brain’s processing of data. In marketing, it’s used for image and speech recognition, NLP, and recommendation systems, improving marketing efficiency and personalization.

Demand Forecasting: Demand forecasting uses AI to predict future customer demand for products or services based on historical data. This enables businesses to better manage inventory and operations, reducing waste and improving profitability.

Dynamic Pricing: An AI-driven strategy that allows prices to fluctuate based on variables such as market demand, customer behavior, and more. This optimizes pricing for profitability and competitiveness, ensuring a more responsive business model.

Emotional AI (Emotion AI): Emotion AI consists of systems that recognize and interpret human emotions. By enhancing customer profiling and ad targeting in marketing, it allows for more empathetic and effective marketing campaigns.

Generative AI: Artificial intelligence technologies that utilize machine learning algorithms to generate novel content, including images, text, or sound. By leveraging the power of deep learning networks, such as GANs (Generative Adversarial Networks), these AI systems can create high-quality and realistic outputs, often indistinguishable from human-made creations.

Influencer Network Analysis: This AI-driven process identifies influential individuals within social media networks for potential marketing collaboration. It optimizes influencer marketing strategies, maximizing reach and impact.

List of Marketing AI Terms (G-Z)

Knowledge Graphs: AI-powered semantic search tools that map relationships between entities. In marketing, they’re used to understand customer relationships and optimize targeting, improving both reach and relevance.

Lead Scoring: Involves using Artificial Intelligence tools to rank leads in terms of the perceived value each lead brings to the business. This prioritizes leads and increases efficiency in the sales funnel, leading to higher conversion rates. 

Look-alike Modeling: AI-enabled technique used to identify people who closely resemble a company’s existing customers. This suggests they’re likely to be interested in the company’s product or service, improving targeting and ad relevancy.

Machine Learning (ML): Machine learning, a branch of AI, enables systems to learn and improve from experience without explicit programming. Widely used in marketing for predictive analytics, personalization, and automation, ML has become central to data-driven marketing.

Marketing Automation: Marketing automation employs software and AI software to automate repetitive marketing tasks. This improves efficiency and effectiveness in tasks such as email marketing, social media posting, and ad campaigns, freeing marketers to focus on strategy.

Micro-moments: Instances when consumers turn to a device to fulfill an immediate need. AI can analyze these moments, providing deeper insights into customer behavior and needs, which can inform more responsive marketing strategies.

Natural Language Processing (NLP): NLP, a branch of AI, helps computers understand, interpret, and manipulate human language. It’s used in marketing in chatbots, sentiment analysis, and automated content creation, improving customer interactions and insights.

Omnichannel Marketing: A multichannel approach that ensures customers have a seamless experience across all channels. AI enhances this by coordinating and personalizing experiences across channels, delivering a more cohesive and pleasing customer journey.

Predictive Analytics: Predictive analytics use AI to analyze current and historical facts to predict future events. In marketing, it’s used for sales forecasting, customer behavior prediction, and ad targeting, increasing efficiency and effectiveness.

Programmatic Advertising: Involves the automated buying and selling of online advertising. AI optimizes this process by analyzing user data to target and bid for ads in real time, enhancing ad performance and ROI.

Recommendation Engines: AI systems that suggest products or services to customers based on their past behavior, preferences, and interactions. They enhance personalization and cross-selling in marketing, boosting customer engagement and sales.

Retargeting (Remarketing): A marketing strategy that targets users who have previously interacted with a brand. AI enhances retargeting by optimizing who to retarget and when, increasing the chances of re-engagement and conversion.

Robotic Process Automation (RPA): RPA involves the use of software robots or “bots” to automate routine tasks. In marketing, RPA can be used for tasks like data entry, report generation, and email automation, improving operational efficiency and accuracy.

Sentiment Analysis: An AI technique used to detect emotions in text data. It helps businesses gauge customer sentiments towards their products, services, or brand, informing product development and communication strategies.

Smart Content Curation: Smart content curation uses Artificial Intelligence programs to gather and present content relevant to a specific topic or user. This enhances content marketing strategies and user engagement, making content more personal and relevant.

Social Listening: The process of monitoring digital conversations to understand customers’ opinions about a brand. AI automates this process, analyzing large volumes of social media data for actionable insights, guiding brand strategy and customer engagement.

Speech Recognition: An AI technology that converts spoken language into written text. In marketing, it’s used for voice search optimization and understanding voice commands in devices, tapping into the growing voice-assistant market (like Apple’s Siri).

Text Analytics: A process that translates unstructured text data into meaningful data for analysis. It’s used in marketing for sentiment analysis, customer feedback analysis, and market research, enhancing understanding of customers and markets.

Voice Search Optimization (VSO): VSO involves optimizing content, keywords, and phrases for voice searches. With the rise of AI-powered voice assistants, this is becoming a crucial aspect of digital marketing, ensuring content is accessible and relevant for voice searches.

Web Scraping: An AI-assisted technique used to extract large amounts of data from websites quickly. In marketing, it’s used for competitor analysis, market research, and SEO strategies, enhancing market understanding and competitive positioning.

AI-Based Tools Used

We used to AI-based tools help create and organize this glossary, including: Jasper.ai (try free for 7 days), Chat GPT-4, Shutterstock, and others.